OVERVIEW
Below are the terms and conditions we hope all our esteemed customers adhere to in the process of making reservations and touring with us.The Guides Travel is a local tour and safaris company based in Arusha, Tanzania. The stipulated terms and conditions have been put in place to ensure that the relationships and interaction between The Guides Travels as a tour company and you as the customer are seamless. We always advise our customers to go through them carefully and understand in a way that makes them comfortable. This is because any booking and further engagements will follow the laid down terms and conditions.
With any confirmation of booking, we always assume that you have read, understood and ready to abide by the stated terms and conditions. If one client or company makes the booking on behalf of a larger group, it is also assumed that every member of that group understand s and is ready to abide by the terms and conditions of The Guides Travels. The person who books the reservation is always considered as the contact person of the group and will always be contacted and informed in case of anything regarding the reservation.
1. Deposit and final payment
The Guides Travels requires 40% of the total amount required for the tour to be made as a down payment at the beginning of every booking. This will ensure that your reservations are secured which will prompt the beginning of all the necessary processes and preparations. The customer receives an invoice along with other payment instructions. It is important to note that the remaining 60% should be paid at least 21 days before the day of the tour.
When making payments to The Guides Travels, ensure that they are free from any bank charges or credit card transaction surcharges. We would not be liable for any charges charged by your financial institutions of choice or third party.
2. Booking Agreement
For a booking to be confirmed, The Guides Travels has to receive an applicable deposit from the customer and in return, he/she receives written confirmation The Guides Travels of the existing booking. It is from this point that the Terms and Conditions will begin to apply.
Confirmation of booking is only applicable to clients who are 18years and above. He/she should be able to provide all the necessary information as requested by The Guides Travels truthfully.
In case a client confirms booking that involves him/her with another person, The Guides Travels has the right to know that the represented candidate is aware of such happening. The person doing the booking should:
· Have consent to do the booking on behalf of the other person or persons whose names appear in the booking. The customer being represented should have communicated with the representative conveying all the necessary information to ensure that all the information The Guides Travels Ltd gets is valid and true.
· Provide accurate and full information of all the involved clients with their consent which permits them to give the information to The Guides Travels Ltd to be only used for the booking.
3. Cancellation Policy
The Guides Travels allows its clients to cancel their books at an applicable fee. The fee is determined by the date which the client sends in their cancellation request to the management of The Guides Travels. The cancellation fee will be expressed as a percentage of the total fee of the entire tour that had been booked.
4. Travel Insurance
The Guides Travels is not responsible for the travel insurance of our clients. We advise our clients to obtain their travel insurance from their home country with the minimum courage being medical, evacuation and repatriation for all the days you will be under The Guides Travels. The insurance should also include personal injuries as well as emergency medical expenses.
When applying for insurance we recommend that you tell your insurer the type of travel you intend to take to ensure that the right areas are covered.
5. Medical Policies
We trust our clients to provide accurate medical information when booking with The Guides Travels. It is up to the client to ensure that they are in a good medical and health condition to take part in our tours. To ensure this, we recommend all our clients to visit a medical practitioner for a body assessment in regards to the fitness and their suitability to take part in the tours they had booked for. Following the advice of the medical personnel in regards to vaccinations, medical precautions or any other medical-related issues during your whole tour in the hands of The Guides Travels Ltd is of the essence. Note that The Guides Travels Ltd is not in a position to provide any medical advice.
The tours organized by The Guides Travels may take the clients to the remote areas of Tanzania where the available medical services and facilities may not meet the standards the client are accustomed to in their home country. The conditions of the services and facilities provided in these areas are not warranted by The Guides Travels nor does The Guides Travels represent them.
6. Cancellation of the tour by the client
Should the client encounter a situation that makes him/her unable to go on with the booked tour, he/she may transfer all the tour booking to a person who is eligible to undertake the tour as long as the information if given to The Guides Travels 14 days before the date of the tour; in case this happens successfully, the transferring client and the new client will be jointly liable for the total payments of the tour and any other additional costs of the transfer that may arise.
For private tours, The Guides Travels can reserve the tour to a later date should the client decide to postpone it. This is however subject to payment for the cancellation fee as stated in the cancellation policy as well as other incurred costs that may arise like accommodation, transportation, fuel costs, taxes and other serVices between the date the tour was supposed to happen and the day the tour actually happens.
7. Cancellation and Changes
The Guides Travels is not subject to refunds to unused or missed services should the reason to have not used or missed them be the fault of The Guides Travels, their supplier or a representative of theirs. The reason for the failure to use the services may include the fault of the client, negligence or breach of the stated terms and conditions.
The Guides Travels is dedicated to ensuring all our client’s tours go as planned as per the booking but the tour program is subject to changes as we see fit and notify our clients in good time prior the tour departure. When such changes occur, The Guides Travels will not be liable for any charges and surcharges incurred as a result.
The Guides Travels partners with third parties to provide you with the best accommodation as per your budget and tour. This means that we are not in control of the accommodation services provided on all of our tours. In the vent that these accommodation service providers notifies us that the reserved accommodation is no longer available, this should not be counted as negligence on the part of The Guides Travels. In such a situation, we will always strive to find the best alternative accommodation available for our clients.
Sometimes the tour itinerary is subject to amends after departure. In this case, the tour guide arranges for the best of the options from the ones available and that is the final say. These cases are mainly applicable to the products of mountain climbing in the case the clients are believed to not be a good condition to complete the summit as a result of illness, injury, extreme weather or any other reasons that are beyond the capabilities of the guide.